Southbank Hotel by Marriott Jacksonville Riverwalk | Hotel in Jacksonville

| 8.2 (1655 Reviews) |  1 Bathroom
Southbank Hotel | Southbank Hotel by Marriott Jacksonville Riverwalk

Hotel in Southbank, Jacksonville

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Housekeeping is available on request.
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Free toiletries
  • Soap
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Bathtub or shower
  • Towels
  • Hair dryer
  • Private bathroom
Bedroom
  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding
  • Air conditioning (climate-controlled)
  • Heating
  • Rollaway/extra beds (surcharge)
  • Free cribs/infant beds
  • Electrical adapters/chargers
  • Desk chair
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Desk
  • Mobile key entry
  • Connecting rooms available
  • Recycling
  • Restaurant dining guide
  • Turndown service
  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Phone
  • Energy-saving switches
  • Free local calls
  • Laptop-compatible safe
Breakfast
  • 1 bar
  • Room service available
  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-20 for adults and USD 5-10 for children
  • 1 restaurant
  • Coffee/tea maker
  • Mini-fridge
Parking
  • RV/bus/truck parking (surcharge) on site
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16.00 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22.00 per day; includes in/out privileges)
Accessibility
  • Low-height door lock
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Assistive listening devices in meeting rooms
  • Low-height view port in door
  • Low-height electrical outlets in bathroom
  • Elevator door width (inches): 42
  • Wheelchair-accessible registration desk height (inches): 34
  • Assistive listening devices available
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Visual fire alarm
  • Height-adjustable showerhead
  • Pool hoist on site
  • Handrails in stairways
  • Wheelchair-accessible registration desk
  • Toilet grab bar height (inches): 34
  • Lever door handles
  • Wheelchair-accessible path to elevator
  • Phone accessibility kit
  • Grab bar near toilet
  • Stair-free path to entrance
  • Stairway handrail height (inches): 34
  • Well-lit path to entrance
Activities
  • Golfing
  • Health/beauty spa
  • Billiards/pool table
  • Outdoor pool
  • Fitness center
Entertainment
  • Cable channels
  • Premium channels
  • 42-inch flat-screen TV
General
  • Conference center (39425 square feet of space)
  • 24-hour business center
  • Meeting rooms - 22
  • Water dispenser
  • Elevator
  • Front-desk safe
  • Vending machine
  • ATM/banking services
  • Ballroom
  • Banquet hall
  • English
  • Spanish
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Smoke-free property
  • Comprehensive food waste policy
  • Romance packages available
  • Double-glazed windows
  • TV in lobby
  • Vegetarian dining options
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
Guest Services
  • Outdoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Mini-fridge
  • Free cribs/infant beds
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Wedding services
  • Porter/bellhop
  • 24-hour front desk
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Change of towels (on request)
  • Multilingual staff
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Garden

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 21
Check-out
A late check-out fee will be charged check-out before 11 am contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 10.0 per stay. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately usd 5 to 20 for adults, and usd 5 to 10 for children uncovered self parking fee: usd 16.00 per day (in/out privileges) uncovered valet parking fee: usd 22.00 per day (in/out privileges) pet fee: usd 50.00 per accommodation, per night plus usd 50 one-time cleaning fee service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: usd 10.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 25 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 50.00 per accommodation, per night, plus a one-time cleaning fee of usd 50 pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Lorri
Apr 13, 2026 10:11:50 AM
Review Score:   4
Summary: Unimpressive from location, condition, cleanliness, staff, parking, and pets. Selected bc pet friendly hotel. NOT pet friendly. Best I could say would be - pet fee. No place for pet to go, no staff could guide us in where to take our pet for the restroom. Massive renovation, hotel empty and open, unlocked rooms on the floor which was just creepy, linens stained and in need of replacing. Carpets old, hallway walls needed repainting. Just pass. The price was enough where even a low end moderate hotel would have been better. I would liken this location to a super8. Just PASS.
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Room Arrangement

Room Info Facilities
Room, 1 King Bed, River View (Mobility Accessible, Tub)
Room Size: 396 square feet m2
1 King Bed
Room, 1 King Bed, River View (Mobility Accessible, Tub)

General

Bathtub grab bar height (centimeters) - 84, River view, Ping - 11, Square feet - 396, Pets not allowed, Square meters - 37, Grab bar - in bathtub, Extra bed count 1, Bathtub grab bar height (inches) - 33, Accessible bathtub, Portable bathtub seat, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Pool View
Room Size: 398 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Pool View

General

Pet-friendly room, Pool view, Ping - 11, Square meters - 37, Extra bed count 1, Bed count minimum 2, Square feet - 398, Bed count maximum 2
Room, 2 Queen Beds, River View (Partial River View)
Room Size: 396 square feet m2
2 Queen Beds
Room, 2 Queen Beds, River View (Partial River View)

General

Pet-friendly room, River view, Ping - 11, Square feet - 396, Square meters - 37, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds
Room Size: 396 square feet m2
2 Queen Beds
Room, 2 Queen Beds

General

Pet-friendly room, Bathtub grab bar height (centimeters) - 86, Ping - 11, Square feet - 396, Room and bed type depend on availability check-in, Square meters - 37, Grab bar - in bathtub, Extra bed count 1, Accessible bathtub, Portable bathtub seat, Bathtub grab bar height (inches) - 34, Roll-in shower width (inches) - 37, Roll-in shower width (centimeters) - 94, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Junior Suite, 1 Bedroom (Partial Water View)
Room Size: 797 square feet m2
1 King Bed
Junior Suite, 1 Bedroom (Partial Water View)

General

Pet-friendly room, Square meters - 74, Square feet - 797, River view, Ping - 22, Separate sitting area, Sofa bed, Wet bar, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Standard Room, 1 King Bed
Room Size: 398 square feet m2
1 King Bed
Standard Room, 1 King Bed

General

Pet-friendly room, Number of bedrooms - 1, Ping - 11, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398
Room, 1 Queen Bed, River View
Room Size: 398 square feet m2
1 Queen Bed
Room, 1 Queen Bed, River View

General

Pet-friendly room, River view, Ping - 11, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398
Room, 1 King Bed, River View (Partial River View)
Room Size: 396 square feet m2
1 King Bed
Room, 1 King Bed, River View (Partial River View)

General

Pet-friendly room, River view, Ping - 11, Square feet - 396, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 1 King Bed, Pool View
Room Size: 396 square feet m2
1 King Bed
Room, 1 King Bed, Pool View

General

Pet-friendly room, Pool view, Ping - 11, Square feet - 396, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1

FAQ's

Is this Southbank hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Southbank hotel have a swimming pool?

Yes, this Southbank hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Southbank hotel?

Best-rates for the Southbank hotel starts from $142 per night with includes Wellness Facilities, Bar, Toiletries, Guest Services, Breakfast, Air Conditioner, Bedding/Linens, Restaurant, Child Friendly, Internet, Laundry, Pool, Wheelchair Accessible, Business Services, Parking, Balcony/Terrace, Accessibility, Security/Safety, Fireplace/Heating, Kitchen, TV with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Southbank hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Southbank hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Southbank hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Southbank hotel?

Based on the information reported by the owner or manager, the Southbank hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Southbank hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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